Frequently Asked Questions

What is LoanPro Software?

LoanPro Software is a multi-feature, user-friendly, all-encompassing loan servicing software. LoanPro works great for low, medium, and high-volume lenders. LoanPro Software is easy to use and will help streamline your lending company’s workflow and task management, to help you maximize profits. Our loan management software contains a multitude of features will help automate tedious servicing, collecting, and reporting projects so you can focus your time on growing your business. Run your business like a Pro with LoanPro Software.

How do I purchase LoanPro Software?

Signing up with LoanPro Software is easy. Simply fill out our form. Want to talk to a real person? Call (800) 559-4PRO and ask to speak with an activation representative.

How can I learn more about LoanPro Software?

LoanPro Software has its own YouTube Channel where you can view videos on the features and processes in the LoanPro Software system. Our loan servicing software also has embedded descriptions within the software and articles about how the software works. We also offer an in-depth series of articles that comprehensively explain how to use LoanPro. If you have any questions about how our features work, our help system will explain in a step-by-step way including examples.

Can I try/demo the software before I buy?

Yes. Sign up for a Free Trial and demo LoanPro Software for yourself. No credit card is required. Want to talk to a real person? Call (800) 559-4PRO and ask for a sales representative.

Is LoanPro Software secure?

Yes. LoanPro Software utilizes the latest in SSL, encryption, and security frameworks to make sure that all of the data we host is secure at all times. We utilize Amazon’s world-class data centers, which are highly secure, utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, and access is authorized strictly on a least-privileged basis. Environmental systems are designed to minimize the impact of disruptions to operations and multiple geographic regions and Availability Zones allows for effective disaster management.

Is LoanPro Software compatible with Credit Bureau Reporting?

Yes. LoanPro Software makes it easy to report each borrower's loan status to Equifax, Transunion and Experian through Credit Manager, one of our software partners. Reporting is simple and accurate. Report to the bureaus each month in a fraction of the time it would take to do it manually. This powerful tool will reward borrowers for making payments on time and add pressure to delinquent borrowers.

Can my borrowers make online payments through LoanPro Software?

Yes. LoanPro Software provides you with a company-specific, customizable website where your borrowers can log in with a unique username and password and manage their loan(s) like they would with a traditional bank or credit union. Let your borrowers do the work for you by servicing their own loans. This website allows your borrowers to make debit/credit card payments and eCheck Payments. Borrowers can also set up automatic withdrawal and have the system automatically process the payment on a selected frequency.

Does LoanPro Software offer phone support?

Yes we do. LoanPro Software has a knowledgeable support staff that is happy to help! Phone support hours are Monday - Thursday 7am to 5pm PDT. Friday 7am to 1pm Pacific Time, Closed Saturday - Sunday.